September 2020 – May 2024 GREYSTAR

Senior Regional Property Manager - Richmond, VA

▪ Ensure business performance for portfolio spanning from Virginia Beach to Charlottesville, VA including one build-to-rent 55+ community, one mid-rise lease-up, one stabilized townhome community and six value-add communities.

▪Provide leadership to a team of over 50 associates including direct reporting of one Regional Property Manager, two Senior Community Managers and two Community Managers.

▪Plan, organize and lead budgeting sessions for Southern Virginia portfolio

Regional Property Manager - Boston, MA *2021 RPM of the Year(Northeast Region)

▪Ensure operational, financial, and business performance goals are being met by inspecting communities, reviewing financial, market and operational reporting as well as developing and implementing appropriate action plans to achieve results. Portfolio comprises over 1,500 units with a stabilized mid-rise preparing for redevelopment, two stabilized high-rises with one anticipating additional lease-up phase delivering in 2023 and three mid-rise lease-ups.

▪Provide leadership to a team of 34 associates including direct reporting of six Community Managers. Assist with interviewing, hiring and training team members as well as managing performance and development.

▪Analyze and evaluate financial statements and reporting to develop and prepare annual reforecasts and budgets for owner review and approval.

June 2015 – Sept. 2020 Mill Creek Residential Trust Bethesda, MD

Regional Manager - Mid-Atlantic

•Responsible for day-to-day operations to include maximizing occupancy and financial performance for seven communities from Philadelphia, PA to Fairfax, VA composed of 1,565 units. Three garden-style communities undergoing redevelopment, two mid-rise mixed-use developments and two high-rise communities.

•Oversee up to 30 associates including direct reporting of four Community Managers. Assist with on-boarding of new associates as well as conducting and reviewing on-going training, career development and setting customer service expectations for all team members.

•Prepare, analyze and review weekly community performance and market information to present and provide recommendations to partners for any strategic changes or marketing requests to achieve budgeted goals.

Community Manager - Modera Fairfax Ridge, Modera Mosaic I & II

•Oversee 2 lease-up communities from construction to stabilization, direct overall performance with regard to financial, customer service, sales, communications, marketing, contract/bid negotiation, crisis management and staffing. Analyze data/reporting to optimize customer service, revenue generation and expense management as well as for setup and start-up of new communities in new submarkets.

•Prepare and complete lease-up plan presentations for development and asset partners; generate and implement annual budgets and business plans for communities; complete monthly reforecasts and operating reports for asset partners.

•Ensured stabilization of Mosaic I by August 2016; maintained stabilization in Modera Mosaic I through construction and lease-up of Modera Mosaic II, completed May 2019.

March 2014 – June 2015 Roseland Property Company Arlington, VA

Director of Operations – Crystal House Apartments

▪ Oversee two residential high-rise apartment buildings totaling 825 units by managing leasing, maintenance, and other service activities of the property. Maintain a consistent and strong customer service orientation. Train, direct and supervise on-site employees in all daily functions.

▪ Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Area Director monthly, quarterly and annually.

▪ Increased occupancy from 84% in March 2014 to 93.2% by January 2015; successfully relocated 28 households within the community for renovation and development projects; completed installation of washer dryer connections in 125 mostly occupied apartments

July 2013 – February 2014 Avalon Bay Communities Arlington, VA

Customer Service Supervisor – Avalon Arlington North

▪ Assist with preparation for lease-up of Avalon Arlington North by interviewing and hiring office associates as well as conducting marketing and outreach events to generate interest.

▪ Research and shop competitors as well as monitor pricing and specials, prepare reports based on information gathered for meetings with marketing and development. Market community’s services, amenities, operating procedures and events.

▪ Assist in the development, implementation and monitoring of programs to maximize revenue, control expenses, improve customer satisfaction and manage on-site personnel.

April 2008 – February 2013 ARCHSTONE Arlington, VA

Assistant Community Manager – Crystal Houses (June 2011 - February 2013)

▪ Assist with oversight of the original Crystal City high-rise apartment community, managing a 30-associate team by running huddles, encouraging team morale through sharing GREAT stories, and assisting with coaching as well as counseling for associates.

▪ Manage community expenses by utilizing an expense tracker, reviewing all invoices to be paid and preparing them for entry into the payment system.

▪ Prepare renewal offers for residents, have renewal conversations to explain renewal rates and the offer process.

Operations/Administrative Assistant (April 2008 - May 2011)

▪ Support Group Vice President for DC/Boston Regional Operations including scheduling travel, preparing expense reports, and assisting with projects.

▪ Assist 3 Operations Managers for the DC Region with a portfolio of 22 luxury residential properties in the DC Metro area, including fielding customer service calls, interacting with on-site associates and conducting quarterly Standards of Excellence audit evaluations.

▪ Run weekly and monthly reports, review monthly bonus documents for accuracy, manage and update monthly checklist for properties, and complete special projects as needed.